The mdta also is reminding customers that many e zpass account needs can be handled without need for a visit services such as creating new accounts adding funds or making changes to an existing account can be provided 24 7 from the comfort of home at ezpassmd com or via the interactive voice response system at 1 888 321 6824.

Read more its been an absolute consumer nightmare 82 e zpass agents handling 15 000 calls a day transcore the vendor awarded a 272 million contract was hired to improve customer service however mdta said the company is facing staffing shortages and extremely high call volumes due to a backlog in processing tolls.