Baltimore mdash drivers calling maryland e zpass can expect to wait around 90 minutes to speak with a customer service representative the maryland transportation authority mdta attributed the delays to staffing shortages and high call volumes when mdta switched to a new customer service vendor in april there were 160 call center agents.

The maryland transportation authority mdta held public hearings in july 2021 as part of the toll rate range setting process rsquo first of three public comment periods for the proposed high occupancy toll hot lanes within phase 1 south american legion bridge i 270 to i 370 which will be part of the op lanes maryland program.